Original post

I think that’s something that’s hard though, because we tend to focus on the bad… Versus just all sorts of cases where you just focus on the potentially bad things people can do and how to prevent it. And I see this all the time, with stuff where – to give you an example, I have Go courses, and some of the things that are sometimes challenging is some people will try to buy, download everything, and then immediately ask for a refund.

So you’re like, okay, do I get rid of the refund policy because of that, or do I add some clause to it that’s like, “If you do this, then you don’t get a refund”? But then overall you’re like, well, that means that anybody else who’s a legitimate person doesn’t – you know, they don’t wanna read through this clause of what applies, what doesn’t… So I’m just like, “Alright, at the end of the day it’s probably better off just to say the refund’s there”, and those bad people – I have to ignore them.

[00:56:08.12] And it sucks, because when it does happen, you feel frustrated, and you’re annoyed, and everything else. But at the end of the day, like you said, you can’t focus on that, because they’re probably gonna do it or find some way to do it. Because even if you don’t give them a refund, they’ll probably do a chargeback, or something. Like you said, they’ll either commit fraud, or something. There’s no way to stop that, so just focusing on it is probably not worth your effort.